Refund and Return Policy | Glassesmines.xyz – Mountain Bike Accessories

At Glassesmines.xyz, we are committed to ensuring that our customers are fully satisfied with their purchases. This Refund and Return Policy outlines the conditions under which returns, exchanges, and refunds can be requested for any of our mountain bike accessories.

Eligibility for Returns and Refunds

To be eligible for a return or refund, the following conditions must be met:

    • The product must be returned within 30 days of receiving your order.
    • Items must be in new, unused condition, and in their original packaging.
    • Products that have been customized or are on sale are not eligible for return or refund.

If your product is defective, damaged, or you received the wrong item, please contact us immediately so we can resolve the issue.

How to Request a Return

To initiate a return, please follow these steps:

    1. Contact us at (518) 687-7167 or email us at [email protected] with your order details and the reason for the return.
    2. Once your return request is approved, we will provide you with a return authorization number and the return address.
    3. Please carefully package the product and include the original receipt or proof of purchase.

You are responsible for return shipping costs unless the return is due to our error (e.g., wrong item or defective product).

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund:

    • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
    • Please note that depending on your bank or payment provider, the time it takes to receive your refund may vary.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange your item for the same product, please contact us via phone or email. We will guide you through the exchange process.

Non-Refundable Items

Certain products cannot be returned or refunded, including:

    • Gift cards
    • Clearance items or products on sale
    • Customized or personalized bike accessories

Late or Missing Refunds

If you haven’t received your refund after 10 business days, please first check with your bank or credit card company. If you’ve done this and still have not received your refund, contact us at [email protected], and we will assist you in tracking the status of your refund.

Shipping Returns

To return your product, ship it to the following address:

601 1st Ave, Hammond, LA 70403-4903, USA

We recommend using a trackable shipping service or purchasing shipping insurance. Glassesmines.xyz is not responsible for lost or damaged items during return shipping.

Contact Information

If you have any questions or concerns regarding this Refund and Return Policy, please contact us at:

    • Address: 601 1st Ave, Hammond, LA 70403-4903, USA
    • Phone: (518) 687-7167
    • Email: [email protected]

We are here to ensure you are completely satisfied with your shopping experience at Glassesmines.xyz.